Return Request Form

It is always best when everything works right and meets your expectations; however we don't live in a perfect world so sometimes "it" happens. When it does, we beg your indulgence in cooperating with our return policy. Unfortunately we do need rules, so follow them and your return will go smoothly. Thank you.

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return





Would You Like a Replacement?

Comments / Additional Information

Return Policy
RETURN POLICY
GREEN COFFEE BEANS

All our coffee is sold as green (unroasted) coffee beans. We do not sell roasted coffee beans.

We do not accept returns on coffee beans for various reasons.
**See Sample Coffee exception below

  • Coffee is in the food category and cannot be returned unless spoiled: green coffee beans do not spoil for a long time - a year or two. We don't sell beans over a year old (unless they are an aged varietal).
  • Green coffee beans look very much alike, with exceptions of course according to subspecies, etc., but we cannot definitively tell one similar bean from another. Yet, our integrity is on the line with every bean we sell to you, so keeping beans well marked is a serious issue; we would lose that if we accepted returned beans. There is no acceptable way for us to be guaranteed that beans being returned to us are exactly what they are supposed to be. We would not sell you beans that we couldn't guarantee were what you ordered, therefore we won't accept them back for return to our stock.
  • SUGGESTION: If you're not sure you will lke a particular coffee, start with a small order - that's why we have 1/2 pound quantities available.
    Now, we're making it even easier! Read on...

    ** SAMPLE COFFEE EXCEPTION **

    With so many coffees to choose from, we wanted to make it easier for you to try as many as interested you, so we DO allow returns of our green coffee beans in trial sizes, specifically 1/2 lb and 1 lb bags. You still have to pay for shipping, but the coffees themselves are risk-free. Send back what's left and we will refund your purchase price.
    THE FINE PRINT
  • offer is limited to one time per coffee, on the first-time purchase (of each coffee)
  • offer applies to 1/2 lb and 1 lb bags only
  • coffees priced at or over $10.00 per pound ($5.50 / half-pound Sample) are excluded from this offer; sorry, no free Kona or Jamaican today.
  • return shipping must be pre-paid by you - C.O.D. will not be accepted
  • returns must include a copy of your packing slip; if you lost it, email us with the specifics and we will email you a copy
  • refund will be made on the full purchase price example: you order 1 lb of coffee and use half of it; we will refund for the original 1 lb bag
    by the way, empty bags DO qualify, but only 1/2 lb bags: you should know if you like it one way or another well before using a full pound of coffee, right?
  • refunds will be made: a) within two days of our receipt of your return, and b) made using the same method you used to purchase, for example, to the same credit card / PayPal account, etc.
  • We will NOT resell any returned beans for the reasons stated above, unless they are clearly identified as returned beans, such as a special lot on the "Specials" page
    We sincerely hope this is helpful to you in trying all the coffees we have to offer. Happy Roasting!!

    • ROASTERS and OTHER MANUFACTURED PRODUCTS

    Let's face it; we don't live in a perfect world. About the worst thing that can happen in our little Coffee Bean Corral world is for a customer to be unhappy with something they bought from us, but it happens. We have found that by working together with you, instead of against each other, there is almost always a win-win solution. Although the individual situation is the boss, here's how we go about setting things right.

    If you are dissatisfied because:

    the product is BROKEN when it arrives

  • notify us immediately, but no later than 5 days from the date you receive it (our tracking system will verify dates).
  • save all the packing material including the shipping box - we cannot accept a damage claim without it.
  • we do our best to ensure all items are in good condition prior to shipping, but once in a while something does get past us
  • we will try to determine the cause AND see to it the product is replaced in as timely a manner as possible
  • you will not pay for any shipping for replacement, but we appreciate your help in repacking it for return shipment.

    the product is not physically damaged, but DOES NOT WORK

  • notify us immediately, or as soon as it becomes inoperable, but no later than the end of the warranty period, usually one year. We will be able to supply you with another copy of the invoice if you need it - just ask.
  • product defect is a warranty issue, and we will direct you to the manufacturer or distributor, and do whatever we can to facilitate repair and/or replacement in a timely manner.
  • you will not pay for any shipping for replacement, but your help will be needed for repacking it for return shipment. The exception to this is if you take it upon yourself to ship it back to us without return authorization, in which case any shipping charges incurred are at your expense.

    for whatever reason, YOU JUST DON'T WANT IT

  • notify us within 30 days of receipt to receive a return authorization number (our tracking system will verify dates). We will ask you why you want to return it so we will know what to do with it when it arrives.
  • Enclose a copy of your invoice, with the return authorization number written on it OR a copy of the email authorizing the return, AND write the RA number on the shipping label (see below)
  • pack up the item securely and insure it for the retail value (only if over $100 if using UPS or Fedex)
  • Return shipping is at your expense.
  • Our return shipping address is:
    Coffee Bean Corral
    1721 Shady Grove Rd
    Goodman, MS 39079
    Return Authorization # ___

    Upon receipt of the item, we will issue a refund using the same vehicle as the item was originally purchased, i.e. credit card, Pay Pal, etc. Shipping charges are non-refundable. In addition, there will be a restocking charge deducted from your refund as follows:
  • 10% if the item is unused, in its original box & packaging and includes all manuals and little items (like a brush) exactly as it was received.
  • 20% if the item has been used, but is clean, in good condition and is packaged in its original packing material and box. In other words, would a reasonable person buy it as "used"? (the answer should be yes)
  • 25% if NOT in the original manufacturer's box or if the item has not been cleaned and is still dirty from use - would a reasonable person buy it as "used"? (probably not)
    It goes without saying that having products returned "just because" is not a fun thing for anyone, so please take your time shopping, and feel free to call us and ask questions if you have any. It's much easier to deal with them in the beginning than afterwards. To give you a little confidence that "question" calls don't turn into pressurized sales calls, I have talked many a new home roaster out of a high-priced roaster and into something more suitable to their needs. We don't just want a sale; we want a customer...for life.

    IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US OR CALL 1-877-987-1233.

    We appreciate your trust and your business!!
    HAPPY ROASTING !!

    Terry Richards

    		•